Metroid Dread is Crashing and Freezing: How to Fix

It does not require lengthy definitions to introduce the Metroid Dread. MercurySteam and Nintendo EPD recently released this adventurous video game for the Nintendo Switch. In this short time, the game gained wide popularity and millions of user base. But some players point out some bugs and issues. According to some players, they received an error message during the game, “The software was closed because an error occurred”, and the game shuts down unexpectedly. 

As per Nintendo, they wrote on Twitter that a new patch would be released later this month to fix the current issue. Until then, you can try some common solutions to solve the same problem. If you are experiencing the same problem, stay with this article to the end to get the most detailed possible solutions possible. Let’s have a look.

 The error occurred at the end of the game when the players destroy a specific door where have a map marker icon for that door displayed on the map. Then unexpectedly, the game shuts down with the error message “The software was closed because an error occurred”

Some Workarounds:

  • Make sure you have steady Network connectivity.
  • Ensure unwanted programs/apps are not running in the background.
  • Disable your Antivirus temporarily. 
  • Update Windows.

If you have checked all the above solutions and the problem persists, move on to the detailed solutions given below.

Fix 1: Restart the game and Remove Map Markers from the door:

If the Metroid Dread crashed unexpectedly, then restart the game once or twice to clear the existing bug from the game, it would launch the game freshly. Move over try to remove the map marker from the door before the game crashes. 

Fix 2: You need to Verify the Integrity of Game Files:

If the Metroid Dread is crashing on your PC, you can verify the integrity of game files to resolve the same issue. To verify the integrity, you can follow these steps,

  • Firstly, launch the Steam client and go to LIBRARY.
  • Therefrom the list, select and right-click over Metroid Dread and click on Properties.
  • In the next window, select the Local Files option and click on Verify integrity of game files option
  • Once done, restart the game and check for improvement.

Fix 3: Update Graphics Driver:

If your game crashed unexpectedly, then you need to check the graphics driver installed on your system. Suppose the graphics driver is outdated or corrupted; your system might not run the game smoothly and may show some inconsistencies. Here you need to update the driver, and you can follow the steps below to update your driver.

  • Firstly, right-click over the Start button and select Device Manager from the context menu.
  • Then inside the Device Manager, select and expand the option Display adapters section.
  • Now right-click over the Graphics driver and click on the Update driver from the drop-down menu.


  • You can go to the Manufacture’s official website of your Graphics driver (AMD, NVIDIA).
  • Then select the latest driver suitable to your system and download and install it on your system.

If you find the manual process tedious and time-consuming, then you can depend on any third-party automatic driver updating tool. There are several updating tools available online; select a reliable one among them.

Fix 4: Turn off Overlays

Overlays help to increase the performance of the game; sometimes, it might lead to crash the game and many other issues. Here the best possible way is to turn off overlays and check the game crashing or not.

So these are all about the Metroid Dread and solutions for the “The software was closed because an error occurred” issue. If you have any queries or doubts after reading this article, please leave a comment in the below comment box.