Fix: The Mortuary Assistant Crashing/ Lagging/ Freezing/ Black Screen or Not Launching on PC

The Mortuary Assistant is a recently released adventure horror game developed by Darkstone Digital. In the game, you have taken on an apprenticeship at River Fields Mortuary, where you were assigned to embalm corpses, banish demons, and save your soul. But a few players have complained that they are unable to launch the game on their system due to crashing and not launching issues.

If you are also experiencing the same problems, this article will help you to get rid of them. Here we have listed a few solutions to overcome the issue of the Mortuary Assistant crashing or lagging quickly. Then let’s have a look.

Some workarounds:

  • Install the latest game patch
  • Close unwanted background running apps/programs
  • Disable Antivirus program
  • Lower Graphic Settings
  • Check System Requirement

If any of the basic tricks listed above do not help you, then you need to follow the detailed solutions.

 Fix 1: Run as Admin

The first try to resolve The Mortuary Assistant crashing or not launching issue is to run the game with admin privilege. To do so,

  • Open The Mortuary Assistant installation folder->right-click on The Mortuary Assistant.exe file-> select Properties-> select Compatibility tab-> tick beside Run this program as an administrator.Once done, launch the see to see the improvement.

Fix 2: Update Driver

Sometimes updating your graphics driver can help you fix the said problem easily. To do so,

  • Open Device Manager-> expand Display adapters-> right-click on Graphics driver-> select Update driver.Update driver
  • Once done, relaunch the game to feel its performance.

Fix 3: Verify Game Files

A corrupted game file can be the main cause of The Mortuary Assistant crashing or freezing issue. In this case, you can check the integrity of the game files. To do so,

  • Open Steam->Library-> right-click on The Mortuary Assistant-> Properties-> click on Local Files-> Verify integrity of game files.Verify integrity of game files
  • Once done, see the changes in game’s performance.

Fix 4: Disable Overlay

In Discord,

  • Open Discord-> Settings icon->Overlay> disable Enable in-game overlay option.

In GeForce Experience, 

  • Open GeForce Experience-> Settings icon-> disable In-game overlay. Once done, you can run the game on your system.

Fix 5: Install Visual C++ Redistributable

In most cases installing the Visual C++ Redistributable will resolve the same issue. To do so,

  • Open browser-> go to Visual C++ Redistributable page-> click on x64x86 files, install them on your system and see the improvement.Visual C++
  • Once done, you can start to play the game.  

Fix 6: Install DirectX

  • Open browser->go to DirectX page-> select Language-> click on Download and install it on your system.
  • Once done, you can start to play the game.

Fix 7: Update Windows

If your Windows is outdated, then also you will not be able to run any game on your system. In this situation, you can update your Windows to the latest built. To do so,

  • Open Settings-> select Windows update -> click on Check for updates tab and see the result.check for updates
  • Finally, start the game and see its performances

Fix 8: Disable Overclocking

In most cases disabling the overclocking feature will help you quickly fix The Mortuary Assistant crashing or black screen issues.

Fix 9: Disable VSync

Disabling the VSync option might help you to escape from The Mortuary Assistant low FPS or black screen issue. To do so,


  • Open NVIDIA Control Panel-> Manage 3D Settings-> Virtual Sync feature -> disable VSync.

In IntelHD,

  • Open IntelHD graphics Control Panel->3D General Settings->Custom Settings-> select and disable Virtual Sync.

Fix 10: Reinstall the Game

If none of the solutions listed above helps you, then you should uninstall the game and reinstall it from the relevant source.

These are all about The Mortuary Assistant Crashing/ Lagging/ Freezing/ Black Screen or Not Launching on PC. If you have any queries or concerns regarding this article, you can leave a comment in the comment box below.