Recently a few users have reported encountering an error message while trying to use ChatGPT, “An error occurred. If this issue persists please contact us through our help center at help.openai.com”. Devices like PC, tablets and mobile phones all are affected by the same error.
If you are getting a similar error while in ChatGPT, then you are in the right place. Here we have collected a few solutions that will allow you to solve your problem as quickly as possible. Then let’s have a look.
Causes of the”An error occurred. If this issue persists please contact us through our help center at help.openai.com”
There can be many reasons for the same error, like temporary problems in API service, bad internet connection etc. Anyway, you can try the following tricks to avoid the error smoothly.
Fix 1: Restart the App
The first and simplest trick you can apply is to restart the ChatGPT app. You can close and exit from the app screen and restart the device. After a few seconds sign in back to the ChatGPT app and see if the error persists or not.
Fix 2: Clear Browser Cache
Another trick you can apply is clearing your browser cache and cookies.
- Open Chrome-> click on More from the top right side-> More tools->Clear browsing data.
- Then select All time-> tick the checkbox beside Cookies and other site data and Cached images and files-> click on Clear data button.
- Click on the three burger lines from the top right-side->Settings-> Privacy and Security-> click on the Clear Data button beside the Cookies and Site Data section.
- Select Settings->Clear cookies and data/ Clear Cookies and Clear Cache.
- Click on Yes in the new prompt to confirm the action.
Fix 3: Check API Server Status
If the ChatGPT server is down or undergoing maintenance, you will get a similar error on the app screen. In this case, you need to go through the OpenAi Status page and check if the service is running down or not.
If the service is down, wait until it returns to normal and try again to use the ChatGPT service.
Fix 4: Use a Different Browser
If you are using Google Chrome to use ChatCPT, please switch to Mozilla Firefox or Microsoft Edge browser to resolve the issue. Some users experiencing similar issues reported that switching to a new browser helped them resolve the “An error occurred. If this issue persists please contact us through our help center at help.openai.com” error.
Fix 5: Contact Support Center
If the error persists in your case, you should contact the OpenAI customer support team. They will help you solve your problem as soon as possible.
These are quick fixes that you can try to fix the same error in ChatGPT. We hope that by the end of this article, you will be able to fix the error and start using the ChatGPT service smoothly.